Create an event

The Tickets tab is available for events using the Ticketed Event registration style, which allows you to create and manage event tickets. On this tab, you can define the ticket types for your event. 

• Event Total Capacity: If your event has a guest limit, specify the maximum number of attendees here. Leave blank for unlimited registrations.
  • Note: You can configure your event to have an Event Total Capacity, Ticket Type Available Quantities, both, or neither. Below are examples of how each setup works.
    • Scenario 1: Only Event Total Capacity is Set
      • How it works: Tickets will sell until the event reaches the overall capacity. There is no control over how many tickets are sold from each ticket type.
      • Example: A banquet hall holds 300 guests. You offer multiple ticket types (e.g., General Admission, VIP), but it doesn’t matter how many of each sell—just that the total doesn’t exceed 300.
    • Scenario 2: Only Ticket Type Available Quantities are Set-
      • How it works: Each ticket type has its own quantity limit. If no Event Total Capacity is set, the event can sell tickets up to each individual ticket type’s limit. Ticket types with no quantity set can sell an unlimited amount.
      • Example: You’re hosting breakout sessions with limited seating—e.g., 25 spots for Session A, 30 for Session B. There’s no need to cap total event attendance, just the individual sessions.
    • Scenario 3: Both Event Total Capacity and Ticket Type Quantities are Set-
      • How it works: You limit how many tickets are sold per type, while also capping the overall number of attendees.
      • Example: A gala event can hold 200 attendees. You want to sell no more than 20 VIP tickets, with the remaining 180 as General Admission. This setup enforces both individual and total limits.
    • Scenario 4: Neither Event Total Capacity nor Ticket Type Quantities are Set-
      • How it works: There are no restrictions on the number of tickets sold—each type can sell an unlimited amount.
      • Use case: A virtual webinar or donation-based event where attendance limits are not necessary.
• Add Ticket Type: select this option to begin setting up your ticket types. 
  • Ticket Name: Enter a name for your ticket type (e.g., “General Admission”, “Table of 10”).  
  • Ticket Description: Explain your ticket type up to 1000 characters. 
  • Ticket Price: Set the price for this ticket type. 
  • Available Quantity: Set the number of units available for the ticket type – this controls how many can be sold. If left blank, this ticket type can sell up to the event’s total capacity (if one is set). If both this field and the event capacity are left blank, there will be no limit to how many tickets can be sold. 
  • Number of Tickets Issued: Define how many tickets will be issued for this ticket type. For example, a “Table of 8” should issue 8 tickets, and “General Admission” should issue only 1 ticket. This field will be locked after sales have started. 
    • Note: The total number of tickets a ticket type contributes to the event capacity is calculated as: Available Quantity × Number of Tickets Issued
      • Example: If you are selling 20 “Table of 8” tickets, that’s 20 × 8 = 160 tickets toward the total event capacity.
  • Limit purchases per account: Check this option off if you want to restrict guests from purchasing multiple tickets. 
  • Sales Period and Display Setting:
    • Sales Period: Set the date and time when this ticket type will go on sale and when sales will end.
    • Display Setting: Control when this ticket type is visible to guests on the event page:
      • Visible – Always shown on the event page. 
      • Hidden – Not shown on event page, only available for manual purchases via the admin dashboard. 
      • Hidden When Not on Sale – Only shown when the sales period is active. 
      • Custom – Set a custom visibility window for when the ticket type will appear.
    • Note: If a ticket type is visible but not currently on sale, guests will see one of the following labels:
      • Upcoming
      • Sold Out
      • Sales Ended
    • Examples of how to use Sales Period and Display Settings strategically:
      • Manual/Admin-Only Sales – Set ticket to “Hidden” and enable sales: great for internal use, VIP access, or silent launches.
      • Promote Future Ticket Types – Set ticket to “Visible” with a future sales start date to generate interest.
      • At-the-Door Sales Only – Extend the sales period past event start time and set the ticket to “Hidden” to reserve for manual entry at the door.
      • Early Bird Promotion – Set a discounted ticket to “Visible” with a limited-time sales period to encourage early purchases.
  • Associate with Survey: Attach a survey to collect attendee information (e.g., dietary restrictions, guest preferences, etc.).
  • Note: Surveys can be configured to appear per item or per purchase, depending on the type of information you’re collecting. Here’s how to choose the right option:
    • Appear Per Item: Best for questions that apply to each ticket or item purchased—such as meal choices or dietary restrictions.
      • Example: If 2 tables are purchased, the survey will appear twice (once for each table), allowing you to collect information for each group of attendees.
    • Appear Per Purchase: Best for questions that only need to be answered once by the purchaser—such as opting into a mailing list or expressing interest in volunteering.
  • Example: If 2 tables are purchased, the survey will appear just once.
    For more detailed instructions on creating and linking surveys, please refer to our guide on building a survey.
  • Save your ticket type. 
  • Repeat the above steps to add additional ticket types. 
• Review Setup: Clicking this button will prompt the system to check your event’s capacity limits, ticket availability and distribution, and survey settings. If any issues or recommendations are found, they will be highlighted for your review. You can choose to adjust your setup based on these suggestions or disregard them and keep your current configuration.